Talkdesk
listedTalkdesk provides a cloud contact center platform with AI and automation for customer service teams.
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Evaluation Summary
With an overall score of 60/100, Talkdesk ranks in the Listed tier. Category results include 20/30 for live deployments, 15/25 for security controls, 15/15 for ecosystem distribution, and 10/15 for team activity. Status is listed, based on public data.
Live Deployments
/ 30 pts
Verified client case studies
Security & Compliance
/ 25 pts
SOC 2, isolation & safeguards
Partner Readiness
/ 15 pts
Cloud marketplaces & open APIs
Team & Activity
/ 15 pts
Leadership & updates <90 days
Profile Verification
0 / 15 pts
Unverified public record
Verify data & unlock Top tier
Company Description
Talkdesk delivers a cloud contact center platform designed to modernize customer service operations. The platform combines contact center software with AI-driven capabilities to support enterprise customer experience teams.
Its applications support omnichannel engagement, self-service, and agent assistance. Talkdesk is built to help organizations improve service quality, efficiency, and consistency across customer interactions.
The company serves enterprises that want to streamline support operations and adopt AI across the contact center.
Its applications support omnichannel engagement, self-service, and agent assistance. Talkdesk is built to help organizations improve service quality, efficiency, and consistency across customer interactions.
The company serves enterprises that want to streamline support operations and adopt AI across the contact center.
